What To Do After a Motor Vehicle Accident (Once You’re Home Safe)

Being involved in a motor vehicle accident (MVA) can be a frightening and stressful experience. Even if the accident seemed minor, it’s important to take the right steps afterward to protect your health and ensure you receive the care you’re entitled to. Here’s what to do once you are home and safe.

1. Contact Your Insurance Company and Start a Claim

As soon as possible after the accident, contact your insurance provider to report the collision and open a claim. They will assign you a claim number and, in some cases, an adjuster who will manage your file. Having a claim number in place is important before beginning any MVA-related treatment.

2. Monitor Your Body Over the Next Few Days

It’s very common not to feel pain right away after an accident. During the initial shock, adrenaline can mask symptoms. Over the next 24–72 hours, you may begin to notice:

• Neck or back stiffness

• Headaches

• Shoulder or jaw pain

• Muscle soreness or tightness

• Fatigue or difficulty sleeping

  
  

This delayed soreness is normal, but it’s also why early assessment and treatment are so important.

3. Seek Medical Attention If Needed

If you experience severe pain, neurological symptoms (such as numbness, tingling, dizziness, or confusion), or feel that something isn’t right, go to the hospital or seek emergency care immediately. Your health and safety always come first.

4. Book Your Physiotherapy Assessment (Within 10 Days)

In Alberta, you are eligible for treatment under the Motor Vehicle Accident (MVA) Protocol, which allows access to care without needing a doctor’s referral. You must book your initial physiotherapy assessment within 10 days of the accident to qualify under the protocol. Early physiotherapy helps:

• Reduce pain and inflammation

• Restore movement and function

• Prevent long-term complications

• Document injuries properly for your claim

  
  

5. What to Bring to Your First Physiotherapy Appointment

To help ensure a smooth start to your care and proper communication with your insurance provider, please bring the following information to your first physiotherapy appointment:

• Your insurance claim number

• Your adjuster’s name

• Your adjuster’s email address

• Your adjuster’s fax number

  
  

Having this information allows us to complete the required paperwork and coordinate your care efficiently.

6. Understanding Alberta’s MVA Protocol

Under Alberta’s MVA protocol, you are entitled to a set number of treatments if your injuries are considered minor (such as strains, sprains, or whiplash-associated disorders). Your treatment plan may include:

• Physiotherapy

• Massage Therapy

• Acupuncture

• Chiropractic Care

  
  

These treatments work together to support healing, manage pain, and help you return to daily activities safely. Your healthcare provider will guide you through the protocol, submit the required forms, and help coordinate care with your insurer.

7. Early Treatment Matters

Even if your symptoms feel mild, early assessment and treatment can make a significant difference in your recovery. Addressing injuries early helps prevent them from becoming chronic or worsening over time.

8. The Importance of Documentation

Proper documentation is crucial after an MVA. Keep records of all medical visits, treatments, and communications with your insurance provider. This information will be vital for your claim and can help ensure you receive the benefits you deserve.

9. Emotional and Psychological Support

Accidents can also take a toll on your mental health. It’s normal to feel anxious or stressed after an MVA. Consider seeking support from a mental health professional if you find it difficult to cope. Your emotional well-being is just as important as your physical recovery.

10. Stay Informed About Your Rights

Understanding your rights as an accident victim is essential. Familiarize yourself with Alberta’s regulations regarding MVAs and insurance claims. This knowledge can empower you to advocate for yourself and ensure you receive the necessary care and compensation.

We’re Here to Support Your Recovery

If you’ve been in a motor vehicle accident, our team is here to help guide you through the process—from your initial assessment to recovery and insurance coordination. If you have questions about MVA claims, the Alberta protocol, or booking your assessment, please don’t hesitate to reach out. Your recovery matters. Don’t wait—early care makes a difference.